Privacy Policy

PRIVACY POLICY
Lewis Homes (South Wales) Limited ("we", "us" or "our") are committed to protecting and respecting your privacy. This policy (together with our terms of use [insert a link]) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting lewishomeswales.co.uk ("our site") you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the "Act"), we are the data controller and our contact address is set out in the terms of use.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
·    Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide to us in connection with enquiring about a home and during the negotiation, reservation and sale process, when dealing with any queries following the sale process and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.
·    Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
•    technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
•    information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
·    Information we receive from other sources. We may receive information about you from third parties (including, for example, our business partners, our sub-contractors in technical, payment and delivery services and credit reference agencies).
COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy [insert link].
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
·    Information you give to us. We will use this information:
•    to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request;
•    to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
•    to respond to queries or requests for information that you raise with us, whether through our site or otherwise;
•    to provide you with information about goods or services we feel may interest you. If you do not want us to use your data in this way, please inform us;
•    to ensure that content from our site is presented in the most effective manner for you and for your computer.
·    Information we collect about you. We will use this information:
•    to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
•    to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
•    as part of our efforts to keep our site safe and secure.
·    Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above.
DISCLOSURE OF YOUR INFORMATION
We may share your information with selected third parties including:
·    Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
·    Analytics and search engine providers that assist us in the improvement and optimisation of our site.
·    Credit reference agencies for the purpose of assessing your credit score
We will not share your information with or sell your information to third party advertisers
We may disclose your personal information to third parties:
·    In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
·    If we, or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
·    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or the safety of us or our customers, or others. This includes exchanging information with other organisations for fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of any contract we have with you, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take commercially reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will use reasonable efforts protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will take reasonable steps to try to prevent unauthorised access.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at the email address set out below.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY AND CONTACT INFORMATION
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to cerys@lewishomeswales.co.uk.

 

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